Cancellations and refunds

Cancellations and refunds

Units, courses, programs and events (Open Learning, Executive Education, Study Abroad)

Cancellations and transfers (subject to availability) for units, courses, programs and events (Open Learning, Executive Education, Study Abroad) offered by Chancellor Institute Pty Ltd are accepted up to 30 calendar days prior to the program start date provided they are advised in writing via email to ask@chancellor.education. Charges for cancellations and transfers will be applied, as stated below, to cover our administration and sunk costs.

30 calendar days or more prior to the program start date: A cancellation charge of 25% of the total program fee applies; Transfers permitted (subject to availability); Registrants may nominate a substitution to take their place in a program. Substitutions may be made at any time.

29-21 calendar days prior to the program start date: A cancellation charge of 50% of the total program fee applies; Transfers permitted (subject to availability); Registrants may nominate a substitution to take their place in a program. Substitutions may be made at any time.

20 calendar days or less prior to the program start date: No refund for cancellations; No transfers permitted; Registrants may nominate a substitution to take their place in a program. Substitutions may be made at any time.

Where a Student has not paid by the due date, the Institute reserves the right to prevent the Student from attending classes or any other activity associated with the study program.

Study Tours and Bespoke and Corporate

Please refer to the terms outlined in the service agreement provided at the time of engagement.

Goods purchased from the Chancellor Institute Pty Ltd shop

No Refunds/Exchanges:

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at ask@chancellor.education with details of the product and the defect. You can send the item you consider defective to: PO BOX 3168, ERINA NSW 2250 AUSTRALIA.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to products during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Provider default (Open Learning, Executive Education, Study Abroad, Study Tours, Bespoke and Corporate)

Chancellor Institute reserves the right to cancel or reschedule a Chancellor Institute program at any time, in its absolute discretion. We will provide you with as much notice as possible of the cancellation or reschedule of any program.

In the unlikely event that Chancellor Institute is unable to deliver or complete the delivery of your program, and is unable to place you in a suitable alternative program, a full refund of the remainder of your Chancellor Institute fees (if any) will be made within four (4) weeks of program start date.

To the extent permitted by law, Chancellor Institute will not be liable for any costs, expenses or losses (including but not limited to travel, accommodation, and loss of income) incurred by you arising out of, or related to, the cancellation or reschedule of a Chancellor Institute program. Chancellor Institute’s liability is limited to refunding program fees.